LOGO CONFÍA TU FOTO SINMARGENES
CUSTOMER AREA

Cancellation, Returns and Product Delivery Policy

 

Cancellation Policy

  • The user may cancel an order free of charge before the deadline set for completing the purchase, by duly notifying CONFIA SERVICIOS DE FOTOGRAFIA SL, with no need to state a valid reason.
  • If the user cancels an order after the deadline set for its purchase has expired, the platform will not be able to issue any refund, except in cases where the order was delivered in poor condition or does not match the requested image.
  • Official complaint forms are available to consumers.

Returns and Refunds Policy

  • The user must check the product received and verify its condition and integrity in order to confirm their approval. If the user is not satisfied with the product received, they must contact CONFIA SERVICIOS DE FOTOGRAFIA SL at confia@confiatufoto.com and will be given instructions on the return method.
  • CONFIA SERVICIOS DE FOTOGRAFIA SL will have the authority to decide the return method: a refund of the amount paid by card, or a voucher for a free photo session.
  • If the user wants to process the return of a product because it does not match what was requested, they must provide, by email to confia@confiatufoto.com, photographs justifying the non-compliance of the product received.
  • It is the user’s responsibility to correctly provide all the details requested in the website’s client area: www.confiatufoto.com. Without this information, if any issue arises at the time of delivery, we will not have the means to resolve it. If the delivery details are incomplete or incorrect, and the order therefore cannot be properly delivered, the order will be cancelled and 100% of the amount will be charged to the customer.

Order Delivery Policy

  • Orders placed within the deadline set for both the School and the families will be delivered to the school, and the school will be responsible for delivering each order to the corresponding family.
  • Delivery times will be indicated at the time the order is placed. However, these times are estimates based on the services of our delivery company.
  • Orders placed after the indicated deadline will also be sent to the School with an extra charge for late shipping costs, but without an exact delivery date, as this will depend on the number of orders accumulated for shipping.
  • Shipping costs will be indicated during checkout before payment is completed.
  • The order will be delivered in a sealed, closed bag. If the order has been tampered with during transit, the customer must report it by email: confia@confiatufoto.com with photographs as evidence. CONFIA SERVICIOS DE FOTOGRAFIA SL is committed to finding a solution to such an issue.
Scan the code